# Refund policy

We offer full refunds within 7 days of purchase with no questions asked for the following services:

Non-refundable purchases

Some purchases are not refundable:

Catalyst licenses and Commercial licenses are not refundable. They are intended to support Obsidian development and are not services.
Obsidian Credit is not refundable because credit can be transferred to another account.

Talk to a human

If you have any trouble with a transaction, or you need a refund past 7 days after purchase due to exceptional circumstances, contact Obsidian support.

# Request a refund

Log into your Obsidian account.
Under Billing → Invoices and refunds, select View.
Next to the payments you want a refund for, if you’re qualified for a refund, you’ll see a link to Get refund. Click on the click.
Your service will be removed and any auto-renewals will be cancelled as well. If you confirm to proceed, click Request refund.

# Frequently asked questions

What happens if I refund my service? Refunding an Obsidian Sync or Obsidian Publish subscription results in the deletion of any remote vaults or publish sites, which cannot be retrieved even if you subscribe again. However, your local data on your devices will remain unaffected.

What if I miss a payment and my subscription expires? Will I lose my remote vault data? No, your data is retained in such cases for 30 days. If you do not resubscribe within that period, your remote vault or publish site data will be deleted. Your local data will remain unaffected.

If I qualify for a discount but have paid for my subscription in the past 7 days, what should I do? Please contact Obsidian support so we can assess your options.

I purchased my subscription a few weeks ago and now qualify for a discount. Can I get a partial refund? We understand that some may have purchased Sync or Publish without discounts, either due to being unaware of the discount or not qualifying for it at the time. Unfortunately, we do not offer refunds in such cases. However, future renewals will automatically apply the discount if the discount is still valid.